Why customers satisfied simply stop doing business with you? Statistics show that make new customers costs between 6 and 10 times more than retain existing ones. In addition to losing them can affect your sales and certainly your reputation. I am are 7 tips to retain your current customers: never think by them, better question them. Your customers are a tool to understand the needs of the market, to innovate and find other ways to solve their problems and exceed their expectations. Measures and compensates for the satisfaction of your customers: If your customer satisfaction is really a priority for your business, then prove it to your computer. It develops a method to measure it, sets goals to improve and compensates for your team when these goals are reached.
Make sure you have staff trained in service to the customer. They must have attitudes that reflect: confidence, empathy, flexibility, verbal communication and pro-activity. Every customer that contacts to your team is an opportunity to build or to destroy your reputation. He was grateful. Send thank-you notes.
This is a simple strategy that can have a real impact. It also says a lot about the company and the value that is given to customers. It establishes contact by phone or via email. The frequency may vary, at least you have contact every three months. Get your customers to feel more appreciated those who still are not frequent clients. While you get potential customers, make sure you have a special deal with your current customers. Designs programs or launching attractive offers. Looking for the opportunity to sell to your customers multiple products or services, that generate the idea of are always innovating. Research shows that this brings loyalty and retention. It is a great way to increase your income and utilities. Finally, make sure that the care provided to your customers is the responsibility of everyone, especially in small businesses where the team members are responsible for many activities at once. Remember that all your staff must be attentive to the needs of your customers, from the receptionist to the dealer. The type of impression that den depends on you.